FAQs

What areas do we service?
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We service the greater Charlotte Mecklenburg area. Please visit our Locations page for a complete list.
Are Little Friends and the sitters insured and bonded?
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Little Friends Pet Sitting staff and pet sitters are all insured and bonded through the Business Insurers of the Carolinas. We have an extensive interview and background check process. All of our sitters must LOVE animals and have experience in owning them, pet sitting for others, volunteer work with animal rescue groups or have a vocation in pet care such as a vet technician. After a face to face interview, we obtain feedback from their references and/or previous employers as well as obtain a background check to ensure no criminal activity is in their past. Our sitters are professional, trustworthy, reliable and again, LOVE pets!
How do I get started using Little Friends as my pet sitting service provider?
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Please click on the box that says,“New Client.” From there you will create a profile, that has very detailed and specific questions that you need to answer. Questions such as where certain items are located in your home all the way to emergency contacts. After that you will enter your pet information – in essence creating a profile for your pet(s) as well. From there you will schedule the services that you would like to receive. We receive an email indicating a profile and scheduled services have been completed. We view your profile and hand select a sitter for you based upon your needs, location, and the type of animals that you may have. Little Friends Pet Sitting will then send you a confirmation with the sitting engagement total, your sitter’s name and the dates you are using our services. Within 24 hours of that confirmation, a sitter will contact you and schedule the one time consultation. At the time of the consultation, please provide two keys for the sitter, one key is for the sitter to hold onto while performing your sit and the other key is for the office to have as a backup.
Do you request that all visits be scheduled on Time To Pet (our online scheduling tool)?
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We do encourage all of our clients to access and schedule on Time To Pet. Time To Pet is an online professional scheduling tool that is available for all of our clients. The reason that we have this available for our clients is because it creates ease in scheduling services for their pet family. The program is very user-friendly. If you have any questions about this program, please give us a call at 704-340-8102. We will be more than happy to assist you.
Do we get any type of confirmations?
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Yes, you actually get more than one. The first confirmation that you’ll receive is via e-mail and that is once we have approved your appointment with your sitter. The second confirmation that you will receive is from your sitter. They will contact you within 24 hours of being assigned your sit and they will confirm all dates and times of your appointment. If the appointment is not correct or if something else needs to be brought to our attention please reply on that e-mail and we will make edits to it or make adjustments to your schedule if needed. We will also notify your sitter.
What is your cancellation policy?
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We try to maximize our sitter’s time frames to the fullest. Other clients may have been turned down. Any clients canceling their visit with less than 24 hours/1 day notice will be charged their normal visit rate for the first visit that is not needed, and then we will credit the remainder to their Little Friends Pet Sitting Account as a credit. If you return home early, please notify the office. We will only credit your LFPS account for any pet sits after 24 hours/1 day notice. For Holiday Canceling: If you cancel 7 days or less prior to a major holiday date, we will refund your credit/debit card on file for 50% of the scheduled service. NO refunds/credits will be given once the visits have started. Clients who need to add, cancel, or change the time of any visits must provide Little Friends with 24 hour or more notice via e-mail or by calling 704-340-8102. This allows us enough time to notify the walker so they may adjust their schedule as well.
Is there a late booking fee?
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Yes, we do have a late booking fee policy in place. This fee is $25.00 for any visits that are scheduled for the day of. There is a $15.00 fee for any visits scheduled for the next day. *FOR HOLIDAY SCHEDULING* The late booking fee for holidays is 4 days or less prior to a major holiday and cost is $25. Our Holidays include: New Years, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
What if I am returning home earlier than expected and do not need all of the visits I had scheduled?
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If you’re returning home early and have scheduled visits, please contact the office and your sitter as soon as possible. If you cancel your sits before the 24-hour notice, we will credit the remainder of your sits to your Little Friends Pet Sitting account. See our early returns policy for more details. *FOR HOLIDAY SCHEDULING* If you cancel 7 days or less prior to a major holiday date, we will refund your credit/debit card on file for 50% of the scheduled service. NO refunds/credits will be given once the visits have started.
What if I am returning home later than expected and need to add more sits?
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Please contact the office and your sitter as soon as possible. We will make the arrangements and also add a late booking fee. This fee is also in place to help the client feel more at ease knowing that the same sitter they met at the consultation is the one that will be performing the visit. If it isn’t an emergency situation and the original sitter is not available, they have the ability to speak with the backup sitter over the telephone.
What if the weather is bad?
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Little Friends Pet Sitters will use their best judgment while caring for your pet during the time of inclement weather. We will try to carry out your instructions to the best of our ability. Little Friends Pet Sitting, LLC will use our best judgment while caring for your pet and home at the time of inclement weather (primarily severe storms, hurricanes, etc.). The care we provide your pet and it’s safety is our first concern. The inclement weather plan will be as follows: 1) Every effort will be made to drive to your home 2) The service schedule may be changed, interrupted, or altered due to circumstances 3) If it is not possible to drive safely to your home, your emergency contact will be notified 4) You will be notified that the above-mentioned contingency plan has been activated.
Must my pet be current on vaccinations?
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This is your responsibility as a pet owner that all vaccines are up to date and current, we do ask that all pets are current with their vaccines. All information must be up to date in the system as well.
What if my pet hurts my pet sitter?
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It is your financial responsibility if your pet bites another pet/person while in the care of Little Friends Pet Sitting it is your responsibility to pay for all cost incurred. Also, due to the NC Mecklenburg County rules and regulations, we will have to follow all procedures with Charlotte Animal Care and Control or any other local Animal Care and Control. If our pet sitters do get bitten, they will have to seek medical attention and we will provide the pet’s name, owner’s name and address to officials.
Do you administer medications?
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Little Friends Pet Sitting will administer certain medications and will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed. Under no circumstances will Little Friends Pet Sitting, LLC service any pet that has any form of contagious illness. This is for the safety of our other customers. Little Friends Pet Sitting, LLC requires that all pets have the necessary vaccinations and immunizations before service begins. If a Little Friends Pet Sitting, LLC pet care provider is bitten or exposed to any disease or aliment received from a clients pet, which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may incur.
What if my friend is also coming to check on my pet while I am away?
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If clients allow any other person access to their home during the Little Friend Pet Sitting, LLC contract, Little Friends Pet Sitting LLC cannot be held liable for any damages to property or pets as a result of this. Please notify Little Friends Pet Sitting Pet sitters that guests will be in your home. Please also notify the person in your home that Little Friends Pet Sitting sitters are coming so that our entrance does not surprise your visitor. Little Friends Pet Sitting Office Staff will also require a document agreeing that other people will be allowed in your home and Little Friends Pet Sitting will not be held responsible for situations that may arise when we are not in the home.
What if my pet has access to my fenced in yard?
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Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure for your pet’s safety. Little Friends Pet Sitting, LLC does not accept responsibility or liability for any customer’s pets that escape, are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal, or any other fence type
What if I leave my pets outside only?
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No problem. However, please know that if it is too cold or it is too hot, we will contact you and let you know that changes may need to be made due to it being too cold or hot outside. Our biggest concern is that your animal is safe and comfortable and will take all measures to make sure this happens.
What if my pet doesn't like to wear collars or leashes?
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We abide by local leash laws. All dogs will be required to be on leash during outdoor walks.
What is a good temperature for me to set my thermostat to before I leave?
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Please leave your thermostat setting within a normal comfortable range (67 through 75°F). If we enter a home and the thermostat is set below 60 degrees, we will raise the temperature in your home and notify you.
How do I pay and when do you charge cards?
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Payment is due two days prior to the sit start date. For Holiday appointments, payment is DUE SEVEN (7) days prior to the sit start date. When creating a profile on Time To Pet, you have the option to enter in your credit card information at that time. Please make sure the billing address is correct and service address is correct. Once you have entered in your credit card information. We will automatically charge your card two days prior to your sit start date. You will also be sent an e-mail receipt for acknowledgment of payment. Please contact the office if you have any questions or concerns about entering your credit card information into our secured merchant interface program, which is Bank of America.
How many keys do you need?
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At the time of the consultation, your sitter will need two keys into your home. All clients being serviced by Little Friends Pet Sitting need to provide free parking for our pet sitters. We will not perform any sits for any clients that choose to only give us access into their home via one key. If only given one key at a consultation, a second key must be provided prior to the sit start date or a $8 key-making fee will be applied. Your primary sitter will hold onto to one key and your second key will be kept in the office. If you do not use us a lot, both keys will be stored at the office. Fob/Key Card Access If you have a fob access, you must provide fob. If you have call box access, you must be available, if you do not provide fob. Two call box attempts will be made.
Where are the keys kept?
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Most of our clients let us retain their house keys. House keys are kept in a secured lock box system and are also coded for customer confidentiality.
What if I feel uncomfortable giving Little Friends Pet Sitting access to my home at all times?
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We understand that security may be your biggest concern. If you do not want to provide Little Friends Pet Sitting with keys to be stored at the office, then you are required to either drop them off in our drop box prior to the sit start date for the sitter to pick up or pay the $10.00 one way key pick up. The $10.00 one-way key pick up is just for your sitter to come pick up your key. If you want your key delivered after the sit, then an $10.00 key return will also follow.
What do I do if a card or key fob is needed to get into my building?
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Little Friends Pet Sitting will need access into your home. If that means providing a key fob or dropping off a key card to the office to make sure your sit is performed, we will need to gain that access. We will need all access into your home. If you want us to call you from the call box at your building and wait for you to ring us in, please note that the sit start time will start then. So, scheduling a longer sit in order for us to get into your home may be required.
What if I have a keypad code only?
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We completely understand this. However, Little Friends Pet Sitting will not be responsible if the battery runs out or if there is an electricity outage. In that case, your emergency contact will be used and Little Friends Pet Sitting will not be held responsible for not being able to get into your home.
Where does the sitter park?
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Little Friends Pet Sitting will not pay to park in order to perform a sit. Our clients must provide parking for our sitter to perform a sit. We can change the rate of your sit in order to reflect what the sitter may need to pay to park via meter or garage.
What is the process for first time clients?
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Please see the detailed steps on our Getting Started page.
What if I am already a client and need to schedule an appointment?
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Please to schedule an appointment through Time To Pet.
What if I need the same sit schedule every week/every day of the month?
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Please contact the office and we can get you set up as weekly recurring client. The office will then automatically schedule your needs weekly.
Is there a holiday surcharge?
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There is a $5 holiday surcharge per visit. Our Holidays include: New Years, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Is there a minimum fee for sits?
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Dogs require a minimum of at least two visits a day. Cats (and other animals) are more self-sufficient and require a visit at the least every other day.