All visits scheduled on a holiday day will include a $5 holiday surcharge per visit. Our holiday days include the day before, day of, and day after: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Meet & Greets
New clients will be offered ONE free in-person or phone new client consultation prior to your first scheduled service. Any additional in-person meet & greets will include a $6 fee and phone meet & greets will include a $3 fee.
Additional Pet Fee
Two pets are included in the regular service fee. Additional pets are $2 per pet, per visit. Any pets who do not reside in the same household but will be included in our care are an additional $3 per pet, per visit. Exceptions may apply. We will work with each client who has an exception request to this fee structure to determine a fair accommodation. Please remember, there is only so much we are able to do within the timeframe of your request. When there are more than two pets to care for this requires additional time and effort for our team.
We understand last minute visit requests come up. However, so that we may have time to locate an available sitter/walker, we ask that all visits requested for the next day are scheduled in TTP no later than 2:00 PM the day prior to when you need the visit. If you are unable to schedule in TTP by 2:00 PM, please message in TTP that you need a visit and we will move forward with trying to locate a sitter for the next day. We will keep you informed of our progress. The extra cost for this last minute service is $5.
Cleanup Fee for an Extra Large Mess
We know pets may make messes. However, sometimes the mess is extensive. Cleaning up may take additional time and effort during the visit. Most messes will not require the extra work and can easily be managed within the timeframe of the visit. However, if we find the mess is extensive (e.g., the pet has diarrhea or has thrown up in a number of places in the home) a $5 cleanup fee will apply. The fee goes directly to the pet sitter for her/his time and effort.
Emergency Pet Transport
Pet Taxi Service to Vet – $20 each way
Wait time – Charged at a service rate based on time required to wait. (E.g., sitter waits 25 minutes we will charge you the 30 min service rate; sitter waits 15 min, we charge the 20 min service rate, etc.)
Hotel Pet Sitting Surcharge
If you are visiting Charlotte and request a dog walk or pet sit during your stay, we will be glad to process your request and locate an available pet sitter for the time and dates you require. Our company relies on our client’s continued use of our service to help provide a steady revenue and income for our staff. By accepting your request, we may not be able to provide service to a current client. Hotel pet care includes a $15 surcharge per visit.
Key/Fob Pickup and Drop off
We no longer offer a service to keep your keys (Exceptions may apply and we will work with you if you have an exception.). We ask our clients to provide a lockbox or some other home entry method such as key pads on your door or garage if you have them, hide-a-key, etc. Having a key hidden securely onsite ensures our sitters have access to your home without having to meet to exchange keys. When they do have to pick up keys, each time they are requested to visit your home or they have to meet a team mate to exchange the key, this requires extra time and the $4 key/fob pick up & drop off fee ensures they are compensated for their time and effort.
If you have provided a key due to an exception and you request the key be mailed back to you, a $13 postage and handling fee is applied to your account.
Late Payment Fee
$10 at the discretion of our Invoicing manager. Payment for services is charged via your credit card on file two days prior to the first visit of your scheduled service. We work with you if there are any issues, however, if payments are consistently late, a late payment fee may be applied.