Policies

All of our dog walkers and pet sitters are bonded and insured.

We have a business license for Mecklenburg County.

We are accredited by the Better Business Bureau.

We are certified in Professional Pet Sitting through both the National Association of Professional Pet Sitters (NAPPS) and Pet Sitters International (PSI).

All of our dog walkers and pet sitters are bonded and insured.

We have a business license for Mecklenburg County.

We are certified in Professional Pet Sitting through both the National Association of Professional Pet Sitters (NAPPS) and Pet Sitters International (PSI).

We offer walks and visits 7 days a week, as early as 6 AM and as late as 11 PM!

Little Friends Pet Sitting, LLC carefully schedules our time to service you and our other clients. Therefore, credits for early returns or last minute changes to pet care will be offered with a 24 hours notice.

If you cancel less than 24 hours, you will still be charged for your first visit and the remainder will be credited to your account.

We try to maximize our pet sitter’s/dog walker’s time frames to the fullest. With your services added to their schedules, other clients may have been turned down. Any clients canceling their visits with less than 24 hours notice will be charged their normal visit rate for all visits canceled within the next 24 hours and their dog walker or pet sitter still be paid. We will credit the payment for the remainder of the canceled visits scheduled outside of the 24 hour range to their Account as a credit. This credit will automatically be applied to your next scheduled service. If you return home early, please notify the office. We will only credit your account for any visits canceled with more than 24 hours notice.

Cancellations can be made to visits that have been scheduled by logging onto your account.

You can text or call us at 704-340-8102 or email us at info@littlefriendspetsitting.com. This allows us enough time to notify the walker so they may adjust their schedule as well.

Little Friends Pet Sitting, LLC will use our best judgment while caring for your pet and home at the time of inclement weather (primarily severe storms, hurricanes, etc.).

We will try to carry out your instructions to the best of our ability. The care we provide your pet and it’s safety is our first concern.

The inclement weather plan will be as follows:

• Every effort will be made to drive to your home
• The service schedule may be changed, interrupted, or altered due to circumstances
• If it is not possible to drive safely to your home, your emergency contact will be notified
• You will be notified that the above-mentioned contingency plan has been activated.

Little Friends Pet Sitting, LLC has requested the name and phone number of a person living nearby who has access to your home.

This should be a person close enough to walk to your home if roads are impassable.

If we are physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to check on your pet. Garage door openers are not operational in the event of power outages. In the event that the customer does not provide a nearby emergency contact with access to your home for Little Friends Pet Sitting, LLC, Little Friends Pet Sitting, LLC will provide service, but not until conditions allow us to reach your home safely.

Little Friends Pet Sitting, LLC will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result.

Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed.

Under no circumstances will Little Friends Pet Sitting, LLC service any pet that has any form of contagious illness. This is for the safety of our other customers.

Little Friends Pet Sitting, LLC requires that all pets have the necessary vaccinations and immunizations before service begins.

If a Little Friends Pet Sitting, LLC pet care provider is bitten or exposed to any disease or aliment received from a clients pet, which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may incur.

If customer allows any other person access to their home during Little Friends Pet Sitting, LLC’s contract period, Little Friends Pet Sitting, LLC cannot be held liable for any damages to property or pets as a result.

Please notify Little Friends Pet Sitting, LLC if someone will be in your home.

Please also notify the person in your home that Little Friends Pet Sitting, LLC is coming so that your visitor is not surprised by our entrance.

Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure for your pet’s safety.

Little Friends Pet Sitting, LLC does not accept responsibility or liability for any customer’s pets that escape, are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal, or any other fence type.

Little Friends Pet Sitting, LLC highly respects our clients entrusting us with the care of their home and their pets.

We do recommend you inform a trusted neighbor that while you are away, Little Friends Pet Sitting, LLC will be caring for your pets and your home.

All of our payments are done automatically online through the Swifto system via credit card. We accept all major credit cards including Visa, MasterCard, American Express, and Discover. As a new client you will be billed for the first time only after you’ve had your first meet and greet and confirmed you would like to proceed with the scheduled walks, and in that case will be charged for the first time a week after your first walk. After that, by default, you will be charged on the Friday before your scheduled walks every week, however, you can change your billing frequency to monthly on your dashboard and in that case, will be charged on the 1st of every month for the following month’s schedule.

If you add additional walks throughout the month/week, you’ll be charged an hour after the walk has been scheduled. If you add last-minute walks or walks where you only want a specific dog walker, you will only be charged once the walk has been confirmed.

We take home security very seriously!

We can accommodate your standard home security protocol, including alarm systems and/or security cards/Fobs. Home entry is aligned to your preferred method whether you opt to:

(1) hide a key outside of your home via a Hide-A-Key or other hiding spot/apparatus, etc.

(2) use a lockbox (if you’d like one, we will send one to your home for FREE!)

(3) use keyless entry via keypad or code

(4) access through a leasing office or concierge desk.

We do not recommend hiding your unsecured key outside of your home as your first choice but in rare circumstances, you are welcome to do this. It is YOUR responsibility that our sitters/walkers and walkers can enter into your home for your scheduled visits. You acknowledge you will provide us access to your home upon arriving for your scheduled service and that the option you select to use works. We are not responsible for ANY client keys. In the event the dog walker or pet sitter cannot access, we will both make numerous attempts to contact you and do everything possible to get inside before canceling the walk or visit.

We have an extensive interview and background check process.

All of our sitters must LOVE animals and have experience in owning them, pet sitting for others, volunteer work with animal rescue groups or have a vocation in pet care such as a vet technician.

After a face to face interview, we obtain feedback from their references and/or previous employers as well as obtain a background check to ensure no criminal activity is in their past.

Our sitters are professional, trustworthy, reliable and again, LOVE pets!