Do you offer gift cards?
Are you open during COVID-19?
We are. Please see our Safety protocol page.
Do you offer any discounts?
We offer $0.50 off of each visit by purchasing a prepaid package of 5, $1 off of each visit by purchasing a prepaid package of 10, and $1.50 off of each visit by purchasing a prepaid package of 15.
Also, if you or your spouse are currently serving active duty in any branch of the Military you will receive $1 off each visit scheduled. It’s our way of saying THANK YOU!
*Military discount cannot be combined with any other discount.
What additional charges & fees do you have?
All visits scheduled on a holiday day will include a $5 holiday surcharge per visit. Our holiday days include the day before, day of, and day after: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Meet & Greets
New clients will be offered ONE free in-person or phone new client consultation prior to your first scheduled service. Any additional in-person meet & greets will include a $6 fee and phone meet & greets will include a $3 fee.
Additional Pet Fee
Two pets are included in the regular service fee. Additional pets are $2 per pet, per visit. Any pets who do not reside in the same household but will be included in our care are an additional $3 per pet, per visit. Exceptions may apply. We will work with each client who has an exception request to this fee structure to determine a fair accommodation. Please remember, there is only so much we are able to do within the timeframe of your request. When there are more than two pets to care for this requires additional time and effort for our team.
We understand last minute visit requests come up. However, so that we may have time to locate an available sitter/walker, we ask that all visits requested for the next day are scheduled in TTP no later than 2:00 PM the day prior to when you need the visit. If you are unable to schedule in TTP by 2:00 PM, please message in TTP that you need a visit and we will move forward with trying to locate a sitter for the next day. We will keep you informed of our progress. The extra cost for this last minute service is $5.
Cleanup Fee for an Extra Large Mess
We know pets may make messes. However, sometimes the mess is extensive. Cleaning up may take additional time and effort during the visit. Most messes will not require the extra work and can easily be managed within the timeframe of the visit. However, if we find the mess is extensive (e.g., the pet has diarrhea or has thrown up in a number of places in the home) a $5 cleanup fee will apply. The fee goes directly to the pet sitter for her/his time and effort.
Emergency Pet Transport
Pet Taxi Service to Vet – $20 each way
Wait time – Charged at a service rate based on time required to wait. (E.g., sitter waits 25 minutes we will charge you the 30 min service rate; sitter waits 15 min, we charge the 20 min service rate, etc.)
Hotel Pet Sitting Surcharge
If you are visiting Charlotte and request a dog walk or pet sit during your stay, we will be glad to process your request and locate an available pet sitter for the time and dates you require. Our company relies on our client’s continued use of our service to help provide a steady revenue and income for our staff. By accepting your request, we may not be able to provide service to a current client. Hotel pet care includes a $15 surcharge per visit.
Key/Fob Pickup and Drop off
We no longer offer a service to keep your keys (Exceptions may apply and we will work with you if you have an exception.). We ask our clients to provide a lockbox or some other home entry method such as key pads on your door or garage if you have them, hide-a-key, etc. Having a key hidden securely onsite ensures our sitters have access to your home without having to meet to exchange keys. When they do have to pick up keys, each time they are requested to visit your home or they have to meet a team mate to exchange the key, this requires extra time and the $4 key/fob pick up & drop off fee ensures they are compensated for their time and effort.
If you have provided a key due to an exception and you request the key be mailed back to you, a $13 postage and handling fee is applied to your account.
Late Payment Fee
$10 at the discretion of our Invoicing manager. Payment for services is charged via your credit card on file two days prior to the first visit of your scheduled service. We work with you if there are any issues, however, if payments are consistently late, a late payment fee may be applied.
What areas do we service?
Please visit our Service Area page for a complete list.
Are Little Friends and the sitters/walkers insured and bonded?
Little Friends Pet Sitting staff and pet sitters/walkers are all insured and bonded through the Business Insurers of the Carolinas. We have an extensive interview and background check process. All of our sitters/walkers must LOVE animals and have experience in owning them, pet sitting for others, volunteer work with animal rescue groups or have a vocation in pet care such as a vet technician. After a face to face interview, we obtain feedback from their references and/or previous employers as well as obtain a background check to ensure no criminal activity is in their past. Our sitters/walkers are professional, trustworthy, reliable and again, LOVE pets!
How do I get started using Little Friends as my pet sitting service provider?
Please click on the box that says,“New Client.” From there you will create a profile, that has very detailed and specific questions that you need to answer. From there you will schedule the services that you would like to receive. We receive an email indicating a profile and scheduled services have been completed. We view your profile and hand select a sitter/walker for you based upon your needs, location, and the type of animals that you may have. Little Friends Pet Sitting will then send you a confirmation with the sitting engagement total, your sitter/walker’s name and the dates you are using our services. Within 24 hours of that confirmation, a sitter/walker will contact you and schedule the one-time consultation. At the time of the consultation, please provide the location of your keys or access into your home to the sitter/walker.
Do you request that all visits be scheduled on Time To Pet (our online scheduling tool)?
We do encourage all of our clients to access and schedule on Time To Pet. Time To Pet is an online professional scheduling tool that is available for all of our clients. The program is very user-friendly. If you have any questions about this program, please give us a call at 704-340-8102. We will be more than happy to assist you.
Do you offer an incentive for new clients to try your services?
Yes! We offer one free visit to new clients. When you’re placing you first service request, enter code: ONEFREENEW in the notes section. Then, select from our 20 or 30 minute services. A minimum of 3 visits must be scheduled in order to receive the free visit.
What is your cancellation policy?
We try to maximize our sitter/walker’s time frames to the fullest. Other clients may have been turned down. Any clients canceling their visit with less than 24 hours/1 day notice will be charged their normal visit rate for the first visit that is not needed, and then we will credit the remainder to their Little Friends Pet Sitting Account as a credit. If you return home early, please notify the office. We will only credit your LFPS account for any pet sits after 24 hours/1 day notice.
For Holiday Cancelling: If you cancel 7 days or less prior to a holiday date (listed below), you will receive 50% of the payment applied to visits scheduled on those holiday dates as a credit for future use on your TimeToPet account. NO credits will be given once the visits have started.
2021 Holiday Dates: Christmas 12/23-12/26, New Year’s 12/31-1/1, Easter 4/3-4/5, Memorial Day 5/30-6/1, Independence Day 7/3-7/5, Labor Day 9/5-9/7, Thanksgiving 11/24-11/26.
Clients who need to add, cancel, or change the time of any visits must provide Little Friends with 24 hour or more notice via e-mail or by calling 704-340-8102. This allows us enough time to notify the walker so they may adjust their schedule as well.
Is there a late booking fee?
Yes, we do have a late booking fee policy in place. This fee is $5.00 for any visits that are scheduled for the day of.
What if I am returning home earlier than expected and do not need all of the visits I had scheduled?
If you’re returning home early and have scheduled visits, please contact the office and your sitter/walker as soon as possible. If you cancel your sits before the 24-hour notice, we will credit the remainder of your sits to your Little Friends Pet Sitting account. See our early returns policy for more details. *FOR HOLIDAY SCHEDULING* If you cancel 7 days or less prior to a major holiday date, we will refund your credit/debit card on file for 50% of the scheduled service. NO refunds/credits will be given once the visits have started.
What if I am returning home later than expected and need to add more sits?
Do we get any type of confirmations?
Yes, you actually get more than one. The first confirmation you’ll receive is via e-mail once we have approved your appointment with your sitter/walker. The second confirmation you will receive is from your sitter/walker. They will contact you within 24 hours of being assigned your sit and they will confirm all dates and times of your appointment. If the appointment is not correct or if something else needs to be brought to our attention please reply using the e-mail which you received e-mail and we will make edits or make adjustments to your schedule if needed. We will also notify your sitter/walker.
Must my pet be current on vaccinations?
All pets must be up to date on vaccines. Please make sure your pet’s profile reflects the most current vaccine information each year.
What if my pet hurts my pet sitter/walker?
It is your financial responsibility if your pet bites another pet/person while in the care of Little Friends Pet Sitting it is your responsibility to pay for all cost incurred. Also, due to the NC Mecklenburg County rules and regulations, we will have to follow all procedures with Charlotte Animal Care and Control or any other local Animal Care and Control. If your pet bites or harms the sitter/walker, they will have to seek medical attention and we will provide the pet’s name, owner’s name and address to officials.
Do you administer medications?
What if my friend is also coming to check on my pet while I am away?
If clients allow any other person access to their home during the Little Friend Pet Sitting, LLC contract, Little Friends Pet Sitting LLC cannot be held liable for any damages to property or pets as a result of this. Please notify Little Friends Pet Sitting Pet sitters/walkers that guests will be in your home. Please also notify the person in your home that Little Friends Pet Sitting sitters/walkers are coming so that our entrance does not surprise your visitor. Little Friends Pet Sitting Office Staff will also require a document agreeing that other people will be allowed in your home and Little Friends Pet Sitting will not be held responsible for situations that may arise when we are not in the home.
What if my pet has access to my fenced in yard?
What if the weather is bad?
Little Friends Pet Sitters/Walkers will use their best judgment while caring for your pet during the time of inclement weather. (primarily severe storms, hurricanes, etc.). Our staff and your pet’s safety are our primary concerns. The inclement weather plan will be as follows: 1) Every effort will be made to drive to your home 2) The service schedule may be changed, interrupted, or altered due to circumstances 3) If it is not possible to drive safely to your home, your emergency contact will be notified 4) You will be notified that the above-mentioned contingency plan has been activated.
What if my pet doesn't like to wear collars or leashes?
What is a good temperature for me to set my thermostat to before I leave?
How do I pay and when do you charge cards?
Payment is due two days prior to the sit start date. For Holiday appointments, payment is DUE SEVEN (7) days prior to the start date. When creating a profile on Time To Pet, you have the option to enter in your credit card information at that time. Please make sure the billing address is correct and service address is correct. Once you have entered your credit card information. We will automatically charge your card two days prior to your start date. You will also be sent an e-mail receipt for acknowledgment of payment. Please contact the office if you have any questions or concerns about entering your credit card information into our secured merchant interface program, which is Bank of America.
Note: Please allow Little Friends to charge your credit card using our processes and timing. Choosing to pay for the service by selecting ‘pay now’ may result in the inability to refund your invoice amount in case of a cancelation.
Home security/keys/access into your home:
We take home security very seriously! We can accommodate your standard home security protocol, including alarm systems and/or security cards/Fobs. Home entry is aligned to your preferred method whether you opt to (1) hide a key outside of your home via a Hide-A-Key or other hiding spot/apparatus, (2) use your own lockbox (if you’d like to purchase one you can find one on Amazon by clicking here, (3) purchase a lockbox from Little Friends Pet Sitting for $10 (4) use keyless entry via keypad or code *still need to hide a key in case electronic entry does not work*, (5) access through a leasing office or concierge desk. It is YOUR responsibility that our sitters/walkers and walkers can enter into your home for your scheduled visits. You acknowledge you will provide us access to your home upon arriving for your scheduled service and that the option you select to use works. Little Friends Pet Sitting, LLC is not responsible for ANY client keys. If we arrive for a scheduled service and we cannot gain entry into your home via the method you provided to us, you will still be held accountable and charged for that service. You will be notified through the portal that access/entry into your home was not possible.
What do I do if a card or key fob is needed to get into my building?
What if I leave my pets outside only?
What is the process for first time clients?
Please see the detailed steps on our Getting Started page.
What if I am already a client and need to schedule an appointment?
What if I need the same sit schedule every week/every day of the month?
Is there a holiday surcharge?
Is there a minimum number of sits?
Where does the sitter/walker park?
Little Friends Pet Sitting will not pay to park in order to perform a sit. Our clients must provide parking for our sitter/walker to perform a sit. We can change the rate of your sit in order to reflect what the sitter/walker may need to pay to park via meter or garage.
Do you provide services in hotel rooms?
We’re happy to accommodate pet care requests during hotel stays. With this service, we do charge a $15 consultation and convenience fee in order to compensate your sitter or walker for the logistics that come with providing services in a hotel. For more information on service requests during hotel stays, give us a call at 704.340.8102.
What happens if my pet sitter cannot gain access to my home?
Prior to your services, please ensure that your client account has the correct access instructions listed for your sitter to reference during their visit. Appropriate access instructions include the location of a hidden key, the code for a lockbox, electric door lock or garage, and if your key will be left with a leasing office or concierge, where the sitter should go to pick up the key. If the home access option you’ve provided is not working (the door code is incorrect, the key was not put under the mat, the lockbox is not opening, etc.), your sitter will attempt to get in touch with you to discuss an alternative home access option. Any amount of time that the sitter spends attempting to access your home will be deducted from the total scheduled visit time. If you would like the sitter to spend the originally requested amount of time with your pets, pending your sitter’s availability, the visit timing will be adjusted to include the total amount of time spent accessing your home and the time spent with your pets. If you do not respond to the communication attempts made by your sitter and our management staff, your sitter will remain at your home for the scheduled visit time and wait for you or one of your emergency contacts to respond. If they do not receive a response by the end of the scheduled visit time, your sitter will have to leave in order to get to their other visits on time. All payment for visits where the sitter was not able to gain access to your home will not be credited or refunded to the client. If you would like the sitter to return after providing them with an alternative home access option, pending the sitter’s availability, you will be charged for the additional visit.
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